Report a Product Security Issue
Please use the following form to report potential security vulnerabilities in Canon supported software, firmware, products to the Canon Product Security Incident Response Team (PSIRT)
If you believe you have discovered a vulnerability in one of our products or services, please carefully read our “Vulnerability Disclosure Policy” and report such vulnerability information to us using the form below.
Reports may be submitted anonymously, but please note that without contact information we will be unable to have follow-up communication with you.
When reporting, please provide the information below to help us better understand the nature and scope of the reported vulnerability:
- Product name and model in which the vulnerability was discovered
- Version of the product containing the vulnerability
- Types of vulnerabilities (buffer overflow, remote code execution, etc.)
- Potential impact of vulnerability
- Procedure for reproducing the vulnerability
- Proof-of-concept code, attack code, etc.
Communication with you will be by e-mail after you contact via the reporting form. We recommend using the PGP key to exchange e-mails if it contains sensitive information. Our PGP public key will be notified separately to you.
We kindly ask you to agree with us on a disclosure process and a disclosure date.
As this report form is intended for vulnerability information only, any sales inquiries, including business negotiations and new transactions will not be accepted.
Reports reaching us on Saturdays, Sundays, and national or company holidays will be acknowledged within 3 business days following the first business day. Please be advised that we may not respond to every report.
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What happens next?
Canon Information security experts will investigate your report and will contact you within 3 working days.
Your personal information
We will only use your personal details to take action based on your report. We will not share your personal details with others without your express permission.
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By submitting this form you acknowledge you have read and understood the Vulnerability Disclosure Policy, Privacy Notice and the explanation on this page.
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